1. Who We Are
This Privacy Policy describes how Biosnatural ("we," "us," or "our") collects, uses, and shares personal information when you visit biosnatural.world or use our coaching services.
Business address: 215 W 35th St, New York, NY 10001, USA
Email: request@biosnatural.world
Phone: +1 (646) 518-0330
2. Information We Collect
Information you provide
- Name, email address, phone number
- Messages submitted through our contact form
- Coaching session notes and program-related communications
- Payment information (processed by third-party payment processors — we do not store full card numbers)
Information collected automatically
- IP address, browser type, device information
- Pages visited, referring URL, date and time of visit
- Cookie and localStorage preferences
Information we do not collect
We do not knowingly collect personal information from children under 13 (COPPA). Our services are intended for adults 18 and older.
3. How We Use Your Information
- Respond to inquiries and deliver coaching services
- Process payments and send invoices
- Improve our website and services
- Send service-related communications (CAN-SPAM compliant)
- Send marketing emails only with your consent — you may unsubscribe at any time
- Comply with legal obligations
- Protect against fraud and security threats
4. Legal Bases (for international visitors)
For visitors from the European Economic Area or UK, we process data based on consent, contract performance, legitimate interests, or legal obligation as applicable under GDPR.
5. How We Share Information
We do not sell your personal information. See our Do Not Sell or Share My Personal Information page.
We may share data with:
- Service providers (hosting, email, payment processing, analytics) under contractual obligations
- Legal authorities when required by law, subpoena, or court order
- Professional advisors (attorneys, accountants) under confidentiality agreements
6. Data Retention
- Contact form inquiries: up to 24 months
- Active coaching client records: duration of engagement plus 36 months
- Payment records: 7 years (tax and accounting requirements)
- Marketing opt-out records: maintained indefinitely to honor your preferences
- Server logs: up to 12 months
- Cookie preferences: until you clear browser data
7. Data Security
We use HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure. In the event of a data breach affecting your information, we will notify you and relevant authorities as required by applicable US state breach notification laws.
8. Your Privacy Rights (United States)
All US residents
You may request access to, correction of, or deletion of your personal information by contacting us at the email or phone above.
California residents (CCPA/CPRA)
You have the right to know, delete, correct, and opt out of sale/sharing of personal information. We do not sell personal information. Visit Do Not Sell or Share My Personal Information for details.
Other state laws
Residents of Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws may have additional rights. Contact us to exercise them.
9. Marketing Communications (CAN-SPAM)
Marketing emails include our physical address and an unsubscribe link. We honor opt-out requests within 10 business days. Transactional emails related to your coaching services are not affected by marketing opt-outs.
10. Cookies & Tracking
See our Cookie Policy for details. You can manage preferences through our cookie banner or browser settings.
11. Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Review their policies before providing personal information.
12. Changes to This Policy
We may update this policy periodically. Material changes will be posted here with a revised date. Continued use after changes constitutes acceptance.
13. Contact Us
Privacy questions or rights requests:
request@biosnatural.world
+1 (646) 518-0330
215 W 35th St, New York, NY 10001, USA